Common Decisions

Common Decisions

The Common Decisions workflow object is used to branch the workflow based on a common decision, or lookup that has been pre-configured. It requires no user interaction, although it can be configured to accept variable input parameters in order to perform the lookup.

workflow common decisions

Silent workflow object This workflow object runs silently, meaning it has no user interaction. Silent workflow object are displayed with this icon.


Select the Common Decision item from the workflow menu. This will display the Common Decision screen. Select which common decision you want to use. Depending on which decision is used, you may need to provide input and/or output variables.

workflow decision ITSM process

In Variable: A variable that is used as an input variable. Select an existing variable as the input variable

Out Variable: This may be an optional setting. Depending on the type of decision, an output variable may be used to store a value that was returned from the decision process. Populating a variable in this manner can then be used in other workflow objects in other parts of the workflow.

If you would like to see a new Common Task, or Common Descision, contact PRD Software.

See Also

Common Functions

Script - SQL

Script - Powershell

Workflow Objects