HelpMaster Concepts

Learn about the core concepts behind HelpMaster

HelpMaster Concepts

HelpMaster Overview

Log, track, manage and build processes for business workflow

Benefits of helpdesk software

Helpdesk software benefits the entire business and its customers

Entity overview

Learn about Clients, Sites, Assets, Knowledge Base articles, Jobs, Change Requests and templates

Linking entities

Linking entities to form relationships and meaningful data

Job Ownership - Assigning and re-assigning Jobs

Job Ownership - Assigning and re-assigning Jobs

Billing and Invoicing

Billing and Invoicing Concepts

Dates, time and multiple timezones

Dates, time and multiple timezones

Grouping, Classifying and Controlling Access

Grouping, Classifying and Controlling Access

Deleting entities - what happens?

What happens to data if things are deleted?