Logging a job

New jobs are created via the Request Catalog

Logging a job

  1. Click the Log new request link from the left-side menu to display the Request Catalog screen

    client web request fulfillment

  2. Click the appropriate category for the request type. This will display the contents of the request catalog and the available Job Templates

    client web self-service helpdesk

  3. Select the appropriate Job type to display the job logging details screen

    Each request type may require different fields to be filled in depending on how it was configured and if any control sets were used.

See Also

Viewing an existing job

Request Catalogs