A job is the main entity of HelpMaster
Jobs and Actions
The action log display the history of updates for a job
Various entities such as Clients, Assets, Keywords, KB Articles etc. may be linked to a job
Linking jobs to other jobs
Modifying a job
Create a new job via the Desktop version
Create and update jobs via email drag and drop
Update a job via an Action
Actioning multiple jobs at the same time
Jobs can be assigned to an individual person, or to a group of people - a skillgroup
Acknowledging a job
Changing the status of a job
Closing a job removes it from an active job queue
Reopening a job
Changing the read status of a job
Use Simple Approvals any time from a job to gain documented approval from managers or others
Audit history. A change log for job updates.
The Job Timeline provide a quick visual indicator of elapsed time since the job was logged
Survey your customers and clients about their service experience
The state of a job indicates the current state of the job
Set different types of flag to visually identify a job
Previous issues and their resolutions
Jobs and billing
Job visibility options exist for clients and sites
Deleting a Job
Deleting an Action
Job Monitor keeps you up-to-date with your HelpMaster queues and reminders
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