Staff - Home page
Home page Tile Objects
Once logged into the web portal, the default landing page is the Home page. The home page gives an overview of available resources as follows;
Welcome: The welcome tile displays a welcome message created by the administrator
Search the Knowledge Base: A full text quick search tile for finding any relevant articles
Go to job#: Enter a job number to view it quickly
My requests that have been updated: Lists any recently updated requests by a service agent. Click to open the job
Current Request Status: A visual indicator of the status of all requests. Blue = recently updated, Orange = still awaiting an update
Latest news: Organizational news or service news published by the service provider
Latest Knowledge Articles The newest knowledge base articles published by the service provider. Clicking on any will open the article
Featured Knowledge Articles Articles marked as featured by the service provider. Clicking any will open the article
For Staff logins, the left-side menu will present the following options:
Home: Navigates to the home page
Log new request: Initiates logging a new request by navigating to the Request Catalogs screen
Explorer: Displays a HelpMaster Explorer style screen as it does for Staff in the Desktop application
Clients: Displays the Client searching and management screen
Sites: Displays the Site searching and management screen
Knowledge Base: Navigates to the Knowledge Base screen
Latest News: Navigates to the latest news page
Links: Display a list of custom links that have been configured by the administrator
About: Navigates to the About us page
Administration: If the Staff user is granted access, this menu allows them to clear the web portal cache, and/or view error logs.
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