Viewing an article
Viewing an article from the Desktop
- Open the Knowledge base articles screen.
- Use the search facilities to find the article you want.
- Double click on the desired article. This will open the article for you to view.
- Click on Close when you have finished with the article. You may wish to rate the article prior to closing.
Handy tipWhen viewing a knowledge base article that is web-enabled, you can click the “Copy web URL” button from the “Web” tab to copy into memory the URL of the article. This is useful if you need to send/email this link to a client, or paste it into a document
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