Viewing an article

Viewing an article from the Desktop
  1. Open the Knowledge base articles screen.
  2. Use the search facilities to find the article you want.
  3. Double click on the desired article. This will open the article for you to view.
  4. Click on Close when you have finished with the article. You may wish to rate the article prior to closing.

See Also

Web Portal Knowledge Base Article Visibility

Knowledge Base Overview

Creating a new Knowledge Base Article

Rating a Knowledge Base Article

Web Portal Knowledge Base Articles