Troubleshooting the Email Manager contents

Troubleshooting the Email Manager

[Note!] When troubleshooting Email Manager issues, please ensure the following:

  1. You are working on the same machine that the Email Manager service is running on
  2. You are logged into that machine with the same Windows account that the Email Manager service is running as (HelpMaster Service Account)
  3. The HelpMaster Service Account has full email permission to access, send and receive email. Check Exchange/Outlook/IMAP etc
The Email Manager service will not start

The Email Manager service will not start

Jobs are being logged for the wrong person

Jobs are being logged for the wrong person

Actions are not being added to existing HelpMaster jobs

Here’s what to try when Actions are not being added to existing HelpMaster jobs

Jobs are not being logged

Jobs are not being logged

Problems connecting to the email source

Email manager service throws errors related to connecting to the email source e.g. Outlook, M365, Google