Adding New Actions to Jobs

Adding Actions for Staff, is very similar to the HelpMaster Desktop application

To change any Job details such as Job Status or Assignment, you will need to add a new Action. This may be achieved by using one of the available action hyperlinks as highlighted below.

Adding Actions

Adding a New Action Using Workflow

If a Job contains Workflow it may be restricted from adding actions via the action hyperlinks from the Job Template. In this example only the Close Job action hyperlink is available. There may be no action hyperlinks available if the administrator wants to lock Staff into using only organisation approved Workflow. In this case only the Workflow options are available. This may add silent actions to the job as well as perform many other operations not immediately visible to the Staff user.

Adding Actions