Flagging a job
Every job can be “flagged” to assist in the management of a job queue. Flagging a job is simply a way of marking it with a “flag” icon that will appear in the both the Explorer and in the job screen. The flag is simply an indication that it is flagged and serves as a useful visual reminder for a particular job.
To flag a job from the Explorer screen
- Right-click on the job you wish to flag to display the job popup menu
- Select “Flag Job” from the menu
To flag a job from the Job screen
- Open a job
- Click on the icon of the flag in the toolbar at the top of the screen.
- Click again to remove the flag.
Consider flagging a job when it is automatically updated via the Email Manager. This will help provide a visual difference to detect when a client has responded to an email.
The flag status of a job can only be changed by the person that the job is currently assigned to, or that appears in an Unassigned queue of a skillgroup that the staff member belongs to.
Changing the read status of a job
Skillgroups and Unassigned queues
Flagging a job when it is automatically updated via the Email Manager
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