All purchased staff user licenses (both named and concurrent) are made available upon application of your license registration file. Named licenses must be applied to each staff user requiring exclusive access, while concurrent (floating) licenses are automatically utilised if available.
HelpMaster v21 to v23 implementationNamed licenses were initially implemented in v21 for the web portal only, meaning that there was a different licensing model for the web portal (named only) and desktop (concurrent only). In v23 this was consolidated in both products making available both named and concurrent licensing.
The named licensing tab allows system administrators to allocate a named license to individual staff members.
Navigation in HelpMaster DesktopAdministration menu > System Administration toolbar button > Staff Licensing tab
A named license is a type of staff license that is specifically allocated to individual staff members. Unlike a concurrent licenses which are shared, a named license type ensures that any staff member with a named license will always be able to log into HelpMaster desktop, or web at any time. This type of license is useful to give to system administrators, or other staff that always need access. Named licenses can be taken off one staff member, and given to another. If a staff does not have a named license, they automatically will use a concurrent license (see below).
The number of available, used and remaining web licenses are displayed at the top of the screen. As individual staff are granted, or revoked a license, this number will change accordingly.
Licenses can be transferred from one staff to another at any time. If a staff member is not allocated a named license, they automatically will default to using a concurrent license.
Revoking staff web access
By default, all staff members are able to use the HelpMaster web portal. They will do this via either a named license, or by using an available concurrent license. In the event that you wish to explicitly prevent a staff member from using the web portal, you can revoke their access by checking the Revoke Staff Web Access checkbox that is on the Permissions tab of their client details screen.
Need more licenses?
If you require more licenses, please contact the sales team at PRD Software
Concurrent (floating) Licenses
Concurrent licenses don’t need to be administered like named licenses. Any staff that haven’t been allocated a named license will automatically utilise a concurrent license if one is available.
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