Reporting Errors

Reporting errors

While every effort has been made to ensure that each product from PRD Software is bug free, there may be times when an unexpected problem may surface. All PRD Software products feature an integral error-reporting system that will trap and report all unexpected errors without crashing the program ungracefully.

If an error does occur during the operation of a product, follow the on-screen instructions to report the issue to PRD Software.

The development team will endeavour to correct the problem and make an update available as soon as possible.

  1. Complete the This occurred when sentence.

  2. Click on the Send to PRD button.

  3. Click on Yes if a warning message appears on the screen.

Further support can be obtained by emailing support@prdsoftware.com.au