Installation and Upgrades

HelpMaster installation and configuration across the desktop, web, database and services

HelpMaster is relatively simple to install and configure, but like any software, it works best when backed up by good planning and an up-to-date system.  Most installation tasks have been simplified with installation and configuration wizards.

Before starting an install, please read through this information and perform any installation or configuration tasks outlined.

HelpMaster is backed by a range of professional services to assist you throughout every stage of installation, configuration, evaluation and use.


Overview for New HelpMaster Installations

Installing a new HelpMaster instance

SQL Server Installation

HelpMaster uses a Microsoft SQL Server database for data storage.

Upgrade HelpMaster

Upgrade HelpMaster

HelpMaster Service Account

The HelpMaster Service Account is a network account that is used for accessing network resources and securing HelpMaster

Using the Installer

The HelpMaster installer is an all-in-one installer for all HelpMaster components

Database Reports Wizard

Database and Reports Wizard

Connecting to a HelpMaster database

Connecting to a HelpMaster database

Web Portal Installation

Web Portal Installation and Upgrade

Register HelpMaster

Register HelpMaster

Working Folders

Working Folders

Uninstalling HelpMaster

Uninstalling HelpMaster