Import and synchronise users from Active Directory and Single-Sign-On
HelpMaster features the following automation features
- Email to ticket conversion
- Priority Manager
- Triggered Events
- Active Directory Synchronization
Convert Email to Jobs. Create new job, or update existing jobs via email automation
Configure powerful “if this, then that” automation rules for your service operations
Trigger system events and alerts based on a time-schedule, or by matching search criteria again system objects
The HelpMaster System user (HM) is a built-in user to identify when HelpMaster has automatically taken an action
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