Automation

Automate tasks like email conversion, SLA management, AD sychronisation and other routine business processes

HelpMaster features the following automation features

  • Email to ticket conversion
  • Priority Manager
  • Triggered Events
  • Active Directory Synchronization
Active Directory

Import and synchronise users from Active Directory and Single-Sign-On

Email Manager

Convert Email to Jobs. Create new job, or update existing jobs via email automation

Priority Manager

Configure powerful “if this, then that” automation rules for your service operations

Triggered Events

Trigger system events and alerts based on a time-schedule, or by matching search criteria again system objects

HelpMaster System User (HM)

The HelpMaster System user (HM) is a built-in user to identify when HelpMaster has automatically taken an action