Windows authenticated logon
Once you have installed the HelpMaster Web Portal, you may wish to configure the HelpMaster Web Portal behaviour for Windows authenticated logins to provide a single-sign-in user experience. This is very convenient for corporate users on a domain network. Windows authenticated logon for the web portal is enabled by default but behaviour can vary depending upon the options selected from the HelpMaster Desktop under the Web menu > Web Settings toolbar > Web Logins tab.
This feature requires you to first synchronize users with Active Directory
Windows authenticated single-sign-on is only possible once you have synchronized HelpMaster users accounts with their corresponding Active Directory user account on your network domain. See Active Directory User Synchronization for details.Windows Authenticate Staff Only (Client users are external)
Staff only Windows authenticated login via the web portal is enabled by default. Ensure that the following is adhered to in order to prevent external Clients from not being able to login.
- From the HelpMaster Desktop > Web menu > Web Settings toolbar button click the Web Logins tab
- Tick (optional) the Display an “Active Directory” login button on the login page checkbox
- Ensure that Always attempt an automatic Active Directory login (all users must be domain authenticated AND AD synced) is NOT selected. Otherwise external Clients (not logged into the domain) will receive a Windows authentication dialogue box and be prevented from logging in manually
- Click the Apply button to save the changes
Always attempt an automatic Active Directory login (All users)
Only use if ALL users, Staff & Clients, are always logged onto your Intranet or Domain. Enable as follows:
- From the HelpMaster Desktop > Web menu > Web Settings toolbar button click on the Web Logins tab
- Enable the Always attempt an automatic Active Directory login (all users must be domain authenticated AND AD synced option. (Attempts to login externally i.e. not logged into the domain, will receive a Windows authentication dialogue box generated by the browser, where they must enter their Windows Domain credentials in order to gain access to the web portal)
- Click the Apply button to save the changes
Allow logging in with Windows user name and password
This option will allow logging into the web portal using your Windows Active Directory user name and password. Enable by also ticking the Allow logging in with Windows user name and password option.
Security Warning!
The Allow logging in with Windows user name and password selection is optional, but may present a security risk giving external users the ability to test if Active Directory user accounts are valid or not. If enabling this option make sure that your Active Directory Group Policy Account Lockout Policy is enabled to prevent brute force attacks.Adding browser trusted sites
In order to be able to browse to and Windows authenticate with the HelpMaster web portal, any host names/urls may need to be added as trusted sites to your browser configuration. See one of the following topics depending upon your configuration.
Intranet / Domain Only Browser Configuration
Securing Internet access to the web portal
See also
Active Directory User Synchronization
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