Windows authenticated logon

Windows Active Directory authenticated logon options

Once you have installed the HelpMaster Web Portal, you may wish to configure the HelpMaster Web Portal behaviour for Windows authenticated logins to provide a single-sign-in user experience. This is very convenient for corporate users on a domain network. Windows authenticated logon for the web portal is enabled by default but behaviour can vary depending upon the options selected from the HelpMaster Desktop under the Web menu > Web Settings toolbar > Web Logins tab.

Windows Authenticate Staff Only (Client users are external)

Staff only Windows authenticated login via the web portal is enabled by default. Ensure that the following is adhered to in order to prevent external Clients from not being able to login.

  1. From the HelpMaster Desktop > Web menu > Web Settings toolbar button click the Web Logins tab
  2. Tick (optional) the Display an “Active Directory” login button on the login page checkbox
  3. Ensure that Always attempt an automatic Active Directory login (all users must be domain authenticated AND AD synced) is NOT selected. Otherwise external Clients (not logged into the domain) will receive a Windows authentication dialogue box and be prevented from logging in manually
  4. Click the Apply button to save the changes

Always attempt an automatic Active Directory login (All users)

Only use if ALL users, Staff & Clients, are always logged onto your Intranet or Domain. Enable as follows:

  1. From the HelpMaster Desktop > Web menu > Web Settings toolbar button click on the Web Logins tab
  2. Enable the Always attempt an automatic Active Directory login (all users must be domain authenticated AND AD synced option. (Attempts to login externally i.e. not logged into the domain, will receive a Windows authentication dialogue box generated by the browser, where they must enter their Windows Domain credentials in order to gain access to the web portal)
  3. Click the Apply button to save the changes

Allow logging in with Windows user name and password

This option will allow logging into the web portal using your Windows Active Directory user name and password. Enable by also ticking the Allow logging in with Windows user name and password option.

Adding browser trusted sites

In order to be able to browse to and Windows authenticate with the HelpMaster web portal, any host names/urls may need to be added as trusted sites to your browser configuration. See one of the following topics depending upon your configuration.

Intranet / Domain Only Browser Configuration

Securing Internet access to the web portal

See also

Active Directory User Synchronization 

Logging onto the web portal