Creating and Editing Knowledge Base Articles

Staff with access can create and edit Knowledge Base Articles from the Web Portal

Creating new knowledge base articles

To create a new knowledge base article, click Knowledge Base on the side navigation panel. This will display the knowledge base article search page (shown below). Click the New Knowledge Base Article button.

Create KB Article

This will open a blank editing screen. Fill in the required fields and use the HTML editor below to format your new article. Add any required attachments from the Attachments tab, select an icon and enter a summary from the Web tab. When completed, scroll to the bottom and click Save Changes.

Create KB Article

Editing knowledge base articles

To edit an existing knowledge base article, first search for and view the article you wish to edit. Then click the Edit Article icon highlighted below. Make any changes to the article and when completed, scroll to the bottom and click Save Changes.

knowledge base article

See Also

Web Portal Knowledge Base Article Visibility

Searching and Viewing Articles

Knowledge Base Overview

Knowledge Base Feedback