Outlook Profile

Outlook Profile configuration for email processing

When Microsoft Outlook is chosen as the source for an Email Manager profile, the Email Manager service will use the Outlook Profile specified on this configuration screen. If this setting is left blank, the default Outlook profile that is configured on the server that the Email Manager service is running from will be used.

email connectivity

Microsoft Outlook profile

If using a Microsoft Outlook profile you will need to install Microsoft Outlook on the machine running the Email Manager service and configure it to connect to the email data source of your choice. Ensure that you install the same bit version of Outlook as the bit version of HelpMaster. ie. If you have installed the 32 bit version of HelpMaster, you’ll need to install the 32 bit version of Outlook. 64 Bit version of HelpMaster = 64 Bit version of Outlook. They must match or email connectivity will fail.

You can use an Outlook profile to connect to email accounts within Microsoft Exchange, Microsoft 365, or any Internet based Cloud mail accounts via IMAP4.Outlook profile management can be found in Control Panel > Mail > Profiles.

An Outlook profile allows you to connect to multiple email accounts within a single profile. This is useful if you wish to scan more than one email inbox from a single Email Manager Profile.


If using IMAP to access your email, you will require login credentials to each of your email accounts.Using built-in IMAP will also limit each Email Manager Profile to utilising a single email inbox. Common processing from multiple mailboxes will require replication of Email Manager Profiles for each mailbox.

See Also

Configuring the Email Manager Mailbox folders