Job Monitor Overview

Job Monitor Overview

Keep you finger on your helpdesk pulse at all times with the HelpMaster Job Monitor.

The HelpMaster Job Monitor is a small application that continually monitors the job count within a staff members job queue.  When it is activated, the Job Monitor will provide a visual and audible alert if there is any change in the number of jobs that are assigned to a given staff member.  This makes the Job Monitor a useful application to keep a watch on your job count in HelpMaster, even when you are not currently logged into HelpMaster.

The Job Monitor will provide an alert if there is an increase or a decrease in any of the following :

  1. The number of jobs assigned to your person job queue within HelpMaster
  2. The number of jobs assigned to the skill group that you belong to
  3. The number of reminders that are associated with you

When any of these events occur, the Job Monitor will play a sound and also display a small popup window in the lower left of your computer screen.

The HelpMaster Job Monitor is automatically installed whenever you install the Desktop version of HelpMaster.

You may wish to place the Shortcut icon for the HelpMaster Job Monitor into your Windows “Startup” folder so that the Job Monitor will always activate when you log onto your computer.

Licensing

The HelpMaster Job Monitor does not consume a HelpMaster concurrent licence when it runs, as does the HelpMaster Desktop edition.

Configuring the Job Monitor

In order to use the HelpMaster Job Monitor, you first need to have successfully logged into the Desktop Edition of HelpMaster in order to set the database and staff logon details.  Once these have been set for your computer, the Job Monitor will use these details to locate the HelpMaster database and to monitor the job queue of the staff member that was last logged onto the HelpMaster Desktop edition.

In order to run and configure the Job Monitor do the following steps :

  1. Click the Windows Start button, then select All Programs > HelpMaster > Job Monitor

  2. Click on the Options tab. Ensure that the value in the textbox entitled “HelpMaster filename” is where your HelpMaster Desktop executable file is located.  By default, the HelpMaster executable file is called “HMP.Desktop.exe”.  This setting is used when you wish to open HelpMaster Desktop edition directly from the Job Monitor. Set the frequency that the Job Monitor will scan your HelpMaster job queue.

  3. Click on the Sounds tab. Now set a sound for each of the types of alerts that are available, and check each checkbox according to the type(s) of alerts you want to receive.

You can click the Test buttons to preview the alert screen for each alert type.

  1. You will also notice that an icon appear in the task bar of your computer  

Right-clicking on the Job Monitor displays the options menu.

See Also

The Status bar - Visual display when you are assigned a new job

Fonts and Sounds - playing a sound when a new job is assigned to you

Queue Check

Assigning jobs

Notification dockable panel