Staff can be grouped into Skilgroups, and assigned a security role per skillgroup
HelpMaster is a flexible and powerful system that can be configured for a wide range of business uses. The System administration options allow administrators to configuration all aspects of HelpMaster for operational use.
System codes are used to define settings, pick-lists, groups and more
Custom data fields
The Classification Hierarchy is used to classify jobs and knowledge base articles
Templates are the building blocks of configuration in HelpMaster.
Use System Integration to integrate APIs, Microsoft 365, and G Suite with HelpMaster
Staff are queue-holders in HelpMaster and belong to one or more skillgroups
All HelpMaster data is stored in a Microsoft SQL Server Database. Data can be imported, as well as exported.
Permanently delete and remove jobs from your database
Use Control Sets to create custom forms and data capture
Applying a HelpMaster license
Entity Items Overview
Business office hours
Logged on users
Staff members require a web license in order to use the Web Portal
Is it job, ticket, incident, task, work-order, or thing?
Global Email Accounts
General system settings
A common network location where files are stored
Knowledge Base Settings
Auto assignment algorithm administration
The System Event Log records all system activity for audit and security purposes
Regular Expression Library
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