Staff can be grouped into Skilgroups, and assigned a security role per skillgroup
The System administration options allow administrators to configure all aspects of HelpMaster for operational use. It is recommended that only system adminstrators have access to these functions and have a good understanding of each of the settings in order to maintain the security and integrity of the HelpMaster configuration.
Custom Data allows you to define custom data fields to store information against HelpMaster Entities
System codes are used to define settings, pick-lists, groups and more
Used to classify jobs and knowledge base articles
Templates are the building blocks of configuration in HelpMaster.
All HelpMaster data is stored in a Microsoft SQL Server Database. Data can be imported, as well as exported.
Use System Integration to integrate APIs, Microsoft 365, and Google Workspace with HelpMaster
Use Control Sets to create custom forms and capture data
Licensing and managing HelpMaster Staff and Client users
Applying a HelpMaster license code
Global settings and administration
Use Entity Items to create custom forms and capture data for clients, sites and assets
Set the office hours that your business operates in. This will be used to calculate age, SLA and time tracking
Logon settings allows system administrators to configure AD logon and password complexity settings
Use this screen to manage and control logons to HelpMaster
Administer named licenses
Is it job, ticket, incident, task, work-order, or thing?
Permanently delete and remove multiple jobs from your database
Global email accounts can be used by staff members to send email from
Default templates can be set for all staff members.
View information about the current database connection
This screen is only available to HelpMaster system administrators
A common network location where files are stored
The Client Options tab is used to configure system-wide settings for the Client entity.
Use the Asset options to configure settings used for automatic generation of Asset IDs
Configure default knowledge base settings
The System Event Log records all system activity for audit and security purposes
Regular Expression Library
Was this page helpful?
Glad to hear it! Please tell us how we can improve.
Sorry to hear that. Please tell us how we can improve.