Skillgroups and Security
Staff can be grouped into Skilgroups, and assigned a security role per skillgroup
The System administration options allow administrators to configure all aspects of HelpMaster for operational use. It is recommended that only system adminstrators have access to these functions.
Staff can be grouped into Skilgroups, and assigned a security role per skillgroup
Custom Data allows you to define custom data fields to store information against HelpMaster Entities
System codes are used to define settings, pick-lists, groups and more
Used to classify jobs and knowledge base articles
Templates are the building blocks of configuration in HelpMaster.
Permanently delete and remove multiple jobs from your database
All HelpMaster data is stored in a Microsoft SQL Server Database. Data can be imported, as well as exported.
Use System Integration to integrate APIs, Microsoft 365, and Google Workspace with HelpMaster
Use Control Sets to create custom forms and capture data
Applying a HelpMaster license code
Global settings and administration
Use Entity Items to create custom forms and capture data for clients, sites and assets
Set the office hours that your business operates in. This will be used to calculate age, SLA and time tracking
Logon settings allows system administrators to configure AD logon and password complexity settings
Use this screen to manage and control logons to HelpMaster
Staff members require a web license in order to use the Web Portal
Is it job, ticket, incident, task, work-order, or thing?
Global email accounts can be used by staff members to send email from
Default templates can be set for all staff members.
View information about the current database connection
This screen is only available to HelpMaster system administrators
A common network location where files are stored
The Client Options tab is used to configure system-wide settings for the Client entity.
Use the Asset options to configure settings used for automatic generation of Asset IDs
Configure default knowledge base settings
The System Event Log records all system activity for audit and security purposes
Regular Expressions
Regular Expression Library
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