Staff can be grouped into Skilgroups, and assigned a security role per skillgroup
HelpMaster is a flexible and powerful system that can be configured for a wide range of business uses. The System administration options allow administrators to configure all aspects of HelpMaster for operational use.
System codes are used to define settings, pick-lists, groups and more
Custom Data allows you to define custom data fields to store information against HelpMaster Entities
Used to classify jobs and knowledge base articles
Templates are the building blocks of configuration in HelpMaster.
Use Control Sets to create custom forms and capture data
Use System Integration to integrate APIs, Microsoft 365, and G Suite with HelpMaster
Staff are queue-holders in HelpMaster and belong to one or more skillgroups
All HelpMaster data is stored in a Microsoft SQL Server Database. Data can be imported, as well as exported.
Permanently delete and remove jobs from your database
Applying a HelpMaster license code
The logon settings tab allows system administrators to configure logon and password complexity settings
Staff members require a web license in order to use the Web Portal
Is it job, ticket, incident, task, work-order, or thing?
This screen is only available to HelpMaster system administrators
A common network location where files are stored
Configure client entity system wide
Use the Assets Option tab to configure settings used for the automatic generating of Asset IDs
The System Event Log records all system activity for audit and security purposes
Regular Expression Library
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