Failed test for database access

Failed test for database access

This test applies to the following modules

  1. Email Manager
  2. Priority Manager
  3. Active Directory Manager
  4. Web Portal

Why the test failed

This test failed because the account that is being tested does not have sufficient access to the HelpMaster database. Each one of the module listed above requires read and write access to the HelpMaster database in order to perform their function.

How to fix it

  1. Ensure that your SQL Server instance is running and is connected to your computer network
  2. Ensure that the account that is being used is a network account. A local computer account is not sufficient in this instance.
  3. Review the information in Security Settings for the HelpMaster database

Still failing the test?

If the test still fails after checking and adjusting the items above, please contact PRD Software for technical support.