Clients and Staff

Clients may refer to both the people you provide service to and the Staff (a type of Client with elevated permissions in HelpMaster) who provide the service

Overview

Client overview

Client Administration

Create, modify, merge or delete a Client

Change passwords

Change passwords

Client Picture / Gravatar

Client Picture / Gravatar

Viewing helpdesk history for a client

Viewing helpdesk history for a client

Client Active Directory Synchronization

Client Active Directory Synchronization

Client Manager

Link clients to their manager for workflow and process control

Creating a new staff member

Staff are queue-holders in HelpMaster and belong to one or more skillgroups