Knowledge base articles

Web-enabled Knowledge base articles

Clients and staff using the HelpMaster Web Portal are able to browse a list of web-enabled knowledge base articles. These articles will be read-only, however clients can provide feedback on each article. This is done by clicking on the Rate this article link.

In order to create a web-enabled Knowledge Base article, simply check the “Is Web Enabled” checkbox on the properties tab of the Knowledge Base article.

Auto-suggest knowledge base article to clients before they log a job

When job templates have knowledge base articles linked to them, these articles will be displayed in a box whenever a client uses the Web Portal to log a job using that template.

See Also

Knowledge Base articles