Once a workflow template / process has been designed and built in HelpMaster, it is good practice to test it.
There are several approaches to testing workflow that you can take.
- Test all workflow against a copy of your live database
- Log test jobs and apply workflow against them. Purge the jobs after you have completed your testing
Consider using a test database to create and test workflow. This could be a backup/copy/clone of your live database. Once workflow has been verified as working well, you can implement it into the live database.
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