Templates

Templates are the building blocks of configuration in HelpMaster.

HelpMaster uses a powerful and flexible template system that is used in almost all aspects of the product. Templates are re-usable components that are used to implement business logic and process.


Templates overview

Templates overview

Template Manager

Template Manager

Template scope

Designing templates for different business use-cases

Template Information Dock Window

Template Information Dock Window

Email Templates

Email Templates are pre-made emails that use dynamic content tags for customisation and context

Action Templates

Action Templates are used to update existing jobs

Job Templates

Job Templates are used to quickly log new jobs, requests and tickets