Evaluation Guide - Basic concepts

Evaluation Guide - Basic concepts

The following articles will each handle an aspect of HelpMaster and show you how they can be used effectively to benefit your business. They are designed to be a quick highlight of the main areas, so for a more in depth discussion of any one of the mentioned topics, please follow the links to the appropriate help page.

Contents

Job Logging  -  How to log a job, plus ways to improve job processing times.

Job, Action & Email templates  -  Using templates to streamline your incident lifecycles and improve procedures.

Clients & Sites  -  Explains what Clients and Sites are, plus how they can be linked to other entities.

The Job Monitor  -  What is the Job Monitor, and how it can be used by your staff to keep track of their workload.

The Priority Manager  -  What is the Priority Manager, and how it can be used to maintain business rules and SLA’s

The Email Manager  - What is the Email Manager, and how it can be used to automate email responses.

Service Level Agreements (SLA's) -  How HelpMaster can help you maintain and enforce SLA’s.

Knowledge Management  -  How HelpMaster stores Knowledge Base Articles for use by you staff and clients.

Printing & Reporting  -  Shows how to use the built in reports shipped with HelpMaster, plus how to utilize custom reports.

Advanced Workflow  - Discusses ways to optimize and improve workflow using ITIL based best-practices.

Asset Management  -  How HelpMaster can manage your assets, from tracking to servicing abilities.