Evaluation Guide - Basic concepts
The following articles will each handle an aspect of HelpMaster and show you how they can be used effectively to benefit your business. They are designed to be a quick highlight of the main areas, so for a more in depth discussion of any one of the mentioned topics, please follow the links to the appropriate help page.
Job Logging - How to log a job, plus ways to improve job processing times.
Job, Action & Email templates - Using templates to streamline your incident lifecycles and improve procedures.
Clients & Sites - Explains what Clients and Sites are, plus how they can be linked to other entities.
The Job Monitor - What is the Job Monitor, and how it can be used by your staff to keep track of their workload.
The Priority Manager - What is the Priority Manager, and how it can be used to maintain business rules and SLA’s
The Email Manager - What is the Email Manager, and how it can be used to automate email responses.
Service Level Agreements (SLA's) - How HelpMaster can help you maintain and enforce SLA’s.
Knowledge Management - How HelpMaster stores Knowledge Base Articles for use by you staff and clients.
Printing & Reporting - Shows how to use the built in reports shipped with HelpMaster, plus how to utilize custom reports.
Advanced Workflow - Discusses ways to optimize and improve workflow using ITIL based best-practices.
Asset Management - How HelpMaster can manage your assets, from tracking to servicing abilities.
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