Creating a profile to Log a new job

Creating a profile to Log a new job

Logging a new job for a new incoming email is one of the most common things that you will want to achieve with the Email Manager.

Convert email into service desk ticket

To add an action to (updating) an existing HelpMaster job, see Creating a profile to update an EXISTING job.

  1. To convert an email into a new job, create a new Email Manager profile by clicking “New” on the main Email Manager Profiles screen.

  2. Select which email folders to scan for this profile

  3. On the Email Processing tab, select Create New Job, and click Next.

     

See Also

Creating a profile to add an action to an existing job

Profile Global Options

Managing profiles