Setting and resetting client passwords

Setting and resetting client passwords

In order for a client to log onto the HelpMaster Web Portal, every licensed client may need to specify a logon password. The desktop edition provides a quick and easy way to set and reset client passwords either individually, or in bulk.

Use

To set or reset client passwords, perform the steps below:

1. Log into the HelpMaster Desktop edition
2. Open the Clients search screen from the Entities ribbon for bulk updates, or enter a single client's details into the ribbon Search field
3. On the Clients search screen perform a search to locate all of the clients that require a password reset, or go to the client’s Permissions tab and click Change HelpMaster password. (Skip steps 4 & 5 below for a single client password reset.)
4. Select the clients requiring a password reset and then click the right mouse button to invoke the context menu
5. Select the Reset Passwords.. from the context menu. This invokes the Update/Reset Client Passwords screen
   
6. Choose the required options on the Update/Reset Client Passwords screen and press the Update selected client passwords button.

See Also

Issuing client licenses