Configuration

Configuration

Web Portal Configuration

Web Portal settings

Configuration Settings for the web portal

Request Catalog Administration

Self-service made easy

Setting and resetting client passwords

Setting and resetting client passwords

Job templates

Job templates

Windows AD authenticated logon

Windows Active Directory authenticated logon options

Knowledge base articles

Web-enabled Knowledge base articles

Web portal access security

Restricting Staff and Client access to the web portal

Auto-generate Client ID

Auto-generate Client ID

Securing Internet access to the web portal

Securing the web portal when external Internet access is required

Intranet / Domain only access to the web portal

Configuring the web portal with Intranet access only &/or no Internet access

Web Portal Job Viewing Privileges

Viewing and updating jobs via the web portal may be restricted for client/staff users

Tips for setting up the Web Portal

Tips for setting up the Web Portal for client access

Customising the CSS

Customising the CSS

External Authentication for HelpMaster v21 & v22

Configuring external authentication for the web portal in versions prior to HelpMaster v23