Adding an action to a job - Clients
Before you can add an action to a job, you will need to open the details of the job. For more on how to do that, see viewing an existing job.
Once the job is open, click the Update Job link shown at the top-right of the screen. This will display the update screen. Enter the appropriate details and click OK.
For v25.10+ there is also the Mark Job as resolved checkbox option if the client considers the job resolved. This will indicate to the Staff user that they may close the job after their SLA (Service Level Agreement) has been met. After being marked as resolved the following indication will be shown to both the client and staff users.
If the client user decides that the job is not yet resolved, then they have the option of reverting the job indicator back to unresolved as follows.
See also
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