Jobs and Actions

A job is the main entity of HelpMaster

The action log display the history of updates for a job

Various entities such as Clients, Assets, Keywords, KB Articles etc. may be linked to a job

Create a new job via the Desktop version

Create and update jobs via email drag and drop

Update a job via an Action

Actioning multiple jobs at the same time

Jobs can be assigned to an individual person, or to a group of people - a skillgroup

Acknowledging a job

Closing a job removes it from an active job queue

Use Simple Approvals any time from a job to gain documented approval from managers or others

Audit history. A change log for job updates.

The Job Timeline provide a quick visual indicator of elapsed time since the job was logged

Survey your customers and clients about their service experience

The state of a job indicates the current state of the job

Set different types of flag to visually identify a job

Job visibility options exist for clients and sites

Job Monitor keeps you up-to-date with your HelpMaster queues and reminders