Default Email Preferences

Each staff member that uses the desktop edition of HelpMaster to send email can configure their own email settings via their User > Email Preferences screen. If these settings are not provided, this screen gives the HelpMaster administrator the ability to configure a default set of email options.

Explaination of settings

Email system

Default Email System Settings

Use this option if you are using a MAPI based email system such as Microsoft Outlook.

Enter your global “From” email address: This email address will be used as the “From” address in the absence of staff setting their own “From” address.

Don’t Auto Resolve Email “From” addresses: Check this box to disable “From” address resolution. HelpMaster will not try to resolve a common email address format into friendly name alias.

Don’t Auto Resolve Email “Recipient” addresses: Check this box to disable “Recipient” address resolution. HelpMaster will not try to resolve a common email address format into friendly name alias.

Enter your global “From” email address: This email address will be used as the global “From” email address.

Enter you mail servers’ name: This should be the name of a server that has been configured as an SMTP server.