Overview
Client overview
Clients and Staff
Clients and Staff are both people. Clients refers to the people you provide service to and Staff (a type of Client with elevated permissions in HelpMaster) are the people who provide the service.
Client Administration
Create, modify, merge or delete a Client
Client Picture / Gravatar
Client Picture / Gravatar
Change passwords
Update / reset password
Client Active Directory Synchronization
Client Active Directory Synchronization
Client Manager
Link clients to their manager for workflow and process control
Viewing helpdesk history for a client
Viewing helpdesk history for a client
Creating a new staff member
Staff are queue-holders in HelpMaster and belong to one or more skillgroups
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