Clients and Staff

Clients and Staff are both people. Clients refers to the people you provide service to and Staff (a type of Client with elevated permissions in HelpMaster) are the people who provide the service.
Overview

Client overview

Client Administration

Create, modify, merge or delete a Client

Client Active Directory Synchronization

Client Active Directory Synchronization can enable users to login to both the Desktop and web portals using SSO

Client Picture / Gravatar

Client Picture / Gravatar

Change passwords

Update / reset password

Client Manager

Link clients to their manager for workflow and process control

Viewing helpdesk history for a client

Viewing helpdesk history for a client

Creating a new staff member

Staff are queue-holders in HelpMaster and belong to one or more skillgroups