What's new?
Learn what’s changed in the latest version of HelpMaster
HelpMaster Documentation
This is the new home for all HelpMaster documentation where you’ll find everything from tech specs to setup information to best-practice guides.
Our goal is to continually improve the documentation and provide practical guidance and information for all aspects of using HelpMaster. Documentation changes frequently, so check back regularly for the latest information.
If you don’t find what you’re looking for, or see something is isn’t quite right (broken links, out of date information), please use the feedback buttons and let us know.
Using HelpMaster
Learn about the features and modules in HelpMaster
Knowledge Base
Building and using your own Knowledge Base
Web Portal
The web-based version of HelpMaster
Workflow
Building workflow and process to support business practices and procedures
Change Management
Managing business change processes effectively
Reporting
Making the most of your data with effective reporting
System Administration
System administration, configuration and customisation
Active Directory
Import and synchronise users from Active Directory and Single-Sign-On
Email Manager
Convert Email to Jobs. Create new job, or update existing jobs via email automation
Priority Manager
Configure powerful “if this, then that” automation rules for your service operations
Triggered Events
Trigger system events and alerts based on a time-schedule, or by matching search criteria against system objects
Extending HelpMaster
HelpMaster add-ins and extensions
Appendix
Miscellaneous information
Feedback
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