What's new for HelpMaster v25.10

Workflow Pause Until…

A workflow pause is used to pause a workflow until a specified date, or time period has elapsed.

When the time has elapsed, the workflow will automatically resume and continue running until the workflow execution hits a workflow object that requires user interaction. The Workflow Pause Until object is very handy for designing workflow that needs to “hibernate” for a time-period and then automatically “wake up” and continue working. This is useful for HR Onboarding/Offboarding, delayed requests, time-sensitive operations, Change Management and more.

The Workflow pause object is a very powerful concept that will give your workflows new powers! Use it in both regular workflow as well as “OnCreate” workflow processes.

Improved Email Tag support for Workflow and Templates

By popular request! Email Templates can now reference workflow variables that exist within Job Templates.

This gives workflow designers the ability to embed workflow variables inside email templates that are used within a workflow, resulting in the ability to use full HTML for email. Previously, if you wanted to use workflow variables in email, you either had to use the “Simple email” option that was plain text only (or insert the variable into a Control Set). This new enhancement makes it easy, intuitive and powerful to use variables in full HTML style emails.

As usual, email tags are drag-’n-drop from the Email Template into the body of the email, and can be used in the subject, and message body.

Ability for clients to update their job/ticket and mark it as resolved

An enhancement for clients updating their tickets. They now have the option to flag their ticket as resolved via the regular update screen. This flag can then be used by the helpdesk / service desk staff to close the ticket manually, or it may trigger an automatic action that will close the ticket.

Once a client marks a job as resolved, the job will display an indicator to both the client as well as the staff member when viewing the job.

If the job is still open and the client updates it again, they will have the option to mark the job as NOT closed.

Improved graphic performance and stability on the Desktop edition

We’ve made some important changes to some of the underlying graphics code that is used to paint and draw controls and objects in the Desktop edition of HelpMaster. This will make it smoother, less “glitchy” when moving or hovering over objects, and will improve Windows resources and memory for GDI+ objects.

Font Size

Font size support has also been improved for better performance, consistency and UI layout in the Desktop Edition.