Logon Failed - Invalid Registration Code

Pre-requisites

You have installed the HelpMaster Web Portal and have configured it correctly according to each within the Installation Overview

Behaviour

After you logon to the HelpMaster Web Portal with a correct logon ID and password, you get a message that a registration error has occurred.

Usual cause(s)

1. Your HelpMaster database that you have connected to is not registered for use with the HelpMaster Web Portal.

2. Your Web Identity Logon setting does not have sufficient security privileges to access required network resources.

Things to check

1. Your HelpMaster database that you have connected to is not registered for use with the HelpMaster Web Portal.

• Check that the database that you have connected the Web Portal to is correctly registered for use with the Web Portal.

  Check the database connection string to determine which HelpMaster database the Web Portal is connected to, then log onto that database using the Desktop Edition of HelpMaster. Use the Help > About menu to view the registration details for that database. The Licence tab should indicate that the Web Module is registered for use.

If you do not see these entries, then you are not registered to use the HelpMaster Web Portal. Please contact PRD Software for further information. If you do see these entries, then please see section 2 below.

If you do have a registration code and want to register HelpMaster, please refer to Registering HelpMaster.

2. Your Web Identity Logon setting does not have sufficient security privileges to access required network resources.

If you are correctly registered to use the HelpMaster Web Portal and you still get this error, then this behaviour indicates that the Web Identity Logon setting does not have sufficient security privileges to access required network resources. This account used for this logon will need sufficient network security privileges to access the HelpMaster SQL Server database, the local Windows Registry, the HelpMaster “Working Folders” as well as the required Microsoft .net Framework folders.

To correct this problem, please read through and apply the following sections

Web Identity Logon setting

Still not working?

If after applying the knowledge in Application identity security setup and guidelines you are still getting the same error, try using a high-level permission account, such as the domain administrator account. If the problem goes away with this account, then you know that security permissions was the problem. Re-enter the Web Identity Logon account and keep working on granting permission to it until the problem is fixed.

Caution : If using a high-level permission account for testing purposes, remember to set it back to a minimum permission account when the testing / configuration is complete. Having a high-level permission account for a web application is not recommended

If the problem continues, please contact PRD Software for further information about this issue.

Web login messages

Message: Licensing issue: Number of web enabled Staff has exceeded the number allocated by your licence file. All Staff Web logins will be disallowed until this has been rectified

Explanation: This means that you have more staff accounts that are enabled for web portal use than your current license allows. To fix this, open HelpMaster Desktop, and navigate to the Administration > System Administration > Web Licensing tab and unselect web-enabled staff members until the total number of licenses staff users is below the number of licenses you have.

An alternative is to purchase more licenses.