Migrating from another helpdesk, ITSM, or ticketing tool
Migrating from another helpdesk, ITSM, or ticketing tool
Migrating from another helpdesk, ITSM. or ticketing tool
Migrating from another helpdesk, ITSM. or ticketing tool
If you’re migrating to HelpMaster from another tool, use this information to plan a smooth transition.
Planning
Planning a switch to a new service management tool
Timeline
Timeline
Technical Requirements
Technical requirements of the new solution
Security
Security considerations when migrating tools
Exporting data
Exporting data from the previous tool
Importing data
Importing data
Migrating Tickets
Managing Ticket Data During System Transition
User Portal / Request Catalog
User Portal / Request Catalog
Testing
Test the new configuration
Training
🎓 Training and Adoption
Feature Comparison
Feature Comparison
Feedback
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