Integrate Knowledge Management into the job lifecycle
Integrate Knowledge Management into the job lifecycle
Knowledge Management
Knowledge Management
Knowledge management is the process of gathering, analyzing, storing, and sharing knowledge that is relevant to service-desk agents, as well as organizational staff and clients.
The HelpMaster Knowledge Base has many features that can help you document your corporate knowledge, share it, improve it and automate various features of this vital aspect of service management.
Use automation to flag out-of-date articles
Use automation to create a process to improve knowledge base articles
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