Evaluation Guide - Basic concepts

Use the links below to navigate to the relevant documentation about each topic.

The HelpMaster Entities

Learn about the main entities that HelpMaster uses.

Clients, Sites, Assets - People, places and things. Link them together to form relationships. These are the back-bone of HelpMaster objects.

Ticketing / Logging jobs / Working with jobs

Job Logging - How to log a job, plus ways to improve job processing times.

Job, Action & Email templates - Using templates to streamline your incident life cycles and improve procedures.

Workflow and Process

Advanced Workflow - Discusses ways to optimize and improve workflow using ITIL based best-practices.

Converting Email into tickets / job

The Email Manager - What is the Email Manager, and how it can be used to automate email responses.

Knowledge Base and Knowledge Management

Knowledge Management - How HelpMaster stores Knowledge Base Articles for use by you staff and clients.

Printing, Reporting and Dashbaords

Printing & Reporting - Shows how to use the built in reports shipped with HelpMaster, plus how to utilize custom reports.

Automation, Triggers and Service Level Agreements

The Priority Manager - What is the Priority Manager, and how it can be used to maintain business rules and SLA

Service Level Agreements (SLA)- How HelpMaster can help you maintain and enforce SLA.

Asset Management

Asset Management - How HelpMaster can manage your assets, from tracking to servicing abilities.

The Job Monitor - What is the Job Monitor, and how it can be used by your staff to keep track of their workload.