Tips and Tricks

1. Resolve addresses: Type or paste an address into the Address text box on the client or site screens and then client Resolve to perform an address lookup. Use this information to confirm details.
2. Display a Google map: Use the HelpMaster Google Map AddIn to display a map of an address for a client or a site. Use the AddIn Manager to load the Google Map plug-in.
3. Open a webpage: Click the Web button to open any hyperlink that is stored in the text details. HelpMaster will attempt to open any kind of link that you store here. http/www will open Web. .bat will open a Batch file etc. Get creative with this.
4. Get your gravatar: Use www.gravatar.com to store and retrieve images for your clients. Right click the client profile picture and select Get web Gravatar
5. Job satisfaction survey: Send out a job satisfaction survey when you close a job (or whenever you like). Simply include the job survey tag in the outgoing email template, and then configure the survey to your preference.
6. HelpMaster web interface: Use the HelpMaster web interface! It’s got full job functionality for both staff and clients. Web-enable knowledge base articles so that your customers can find information and resolve their own issues.
7. Make your own web plug-in: Use the HelpMaster API and Plug-In architecture to create whatever web service you like.