Demo / Sample database

The HelpMaster Database and Reports Wizard can quickly create a demo/evaluation database for you. This database is populated with lots of sample data for the ficticious company “Wizbang Widgets”. This is a great way to explore the functionality of HelpMaster and experiment with different configurations and test data. Use the demo/sample database to explore ideas, concepts, template design, workflow processes and more. Copy/transfer/re-implement good ideas into your live/production database.

Logging onto the sample database

Use one of the following logon types/accounts to access the sample database.

Global administrator account

The global administrator account has total access to all features and screens.

UserID: admin

Password: password

Staff Accounts

Staff accounts are logins that are assigned to a Skillgroup, and can be assigned jobs, tickets and requests. These are the helpdesk “agents”, “technicians”, or “queue-holders”.

UserID:

• evansm
• ashworthm
• kingd
• whitel
• blackh

Password: password

Client Accounts (used for web login only)

Client accounts are general “customer” accounts that can log tickets. These are the people that are supported by the helpdesk/service desk. These are the people that are supported by the Staff accounts above.

• carbonej
• smitha
• accortiaa

Only “staff” accounts can log into the desktop edition of HelpMaster. “Clients”, can only use the web portal