HelpMaster Overview
Log, track, manage and build processes for business workflow
HelpMaster Concepts
Learn about the core concepts behind HelpMaster
HelpMaster Concepts
Benefits of helpdesk software
Helpdesk software benefits the entire business and its customers
Entity overview
Learn about Clients, Sites, Assets, Knowledge Base articles, Jobs, Change Requests and templates
Linking entities
Linking entities to form relationships and meaningful data
Job Ownership - Assigning and re-assigning Jobs
Job Ownership - Assigning and re-assigning Jobs
Billing and Invoicing
Billing and Invoicing Concepts
Knowledge base overview
Knowledge base overview
Service Level Agreements
Service Level Agreements
Templates
Templates are the building blocks of configuration in HelpMaster
Logging Jobs / Tickets
Logging Jobs / Tickets
Clients and Sites
Clients and Sites
Dates, time and multiple timezones
Dates, time and multiple timezones
Grouping, Classifying and Controlling Access
Grouping, Classifying and Controlling Access
Deleting entities - what happens?
What happens to data if things are deleted?
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