Web Portal Installation Overview

The Web Portal is hosted via IIS on a web server machine

Installation steps

Installation Warning

Ensure that Step 1 below is performed in the order as numbered below. Installing the ASP.NET Core Hosting Bundle before using Server Manager to deploy the Web Server role and features will result in a Server Error 500.19 because some of the files and components of the hosting bundle will be replaced when deploying the web server role. If deployed in reverse, re-install the ASP.NET Core Hosting Bundle in Repair mode to restore the over-written files.

Step 1 : Install IIS and other web components on your Web Server

Install the .NET 4.8 Framework components
Install Internet Information Services (IIS)
Download and install the ASP.NET Core 9.0 Hosting Bundle

Step 2 : Install and then Deploy the HelpMaster Web Portal to IIS

Install the HelpMaster Web Portal application and setup wizard onto your webserver
Creating a new HelpMaster Web Portal application (in IIS) using the Web Setup wizard

Step 3 : Configure the HelpMaster Web Portal for business use

The HelpMaster Web Settings screen allows you to customize the web portal to your specific requirements and can be accessed from the HelpMaster Desktop application.
Build a Request Catalog to give clients and staff a quick and easy way to log jobs and tickets, and service requests.
Create Knowledge Base articles for the web

Step 4 : DNS Configuration and Securing the Web Portal

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