Defining a profile - Naming the profile

Defining a profile - Naming the profile

The Priority Manager allows you to create an unlimited number of profiles.  The first step in creating a profile is to give it a name.  The name of the profile can be anything you like.  It is a good idea to give the profile a title that is representative of its nature. Eg. Close old jobs, Escalate urgent jobs, Reassign difficult jobs to John etc

Establish a naming convention

You may wish to implement a naming convention when assigning names to Priority Manager profiles. For example, support based schedules may start with “SUPPORT :”, sales based schedules may start with “SALES :” etc.

Examples:

  • SUPPORT : Escalate overdue jobs
  • SUPPORT : Re-assign non-urgent jobs to John
  • SUPPORT : Re-assign SQL Server jobs to Rob
  • SALES : Send email after 1 day
  • SALES : Escalate urgent sales jobs

etc.

Having a naming convention makes it easier to distinguish what a profile will do.